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Connected before you land. Instant eSIM by email · Priced in euro · 7-day money-back guarantee · Friendly support from Dublin
Get your eSIM

The 7-day connection guarantee

Buying from a brand you haven't heard of is a leap. This is us carrying the risk instead of you.

The promise

If we cannot get your Vibqo eSIM connected within 7 days of purchase, we refund the full amount to your original payment method. No store credit, no partial refunds, no "it's your phone's fault".

How to claim

  1. Work through the troubleshooting steps. Honestly, this fixes almost everything.
  2. Still stuck? Message support with your order number, phone model and a screenshot of your mobile data settings.
  3. We'll try to get you connected with you. If we can't, we refund within 5–10 business days.

What's covered

  • The eSIM fails to install on a compatible, unlocked phone.
  • The eSIM installs but will not connect to any partner network at your destination.
  • You bought for a phone that turns out not to support eSIM or is carrier-locked, and the eSIM is uninstalled.

What's not

  • Plans that worked and were used, then you decided you didn't need them.
  • Weak signal in a specific rural spot while the network works elsewhere.
  • Deleting the eSIM from your phone after activation.

Full details in the refund policy. Your statutory consumer rights under Irish and EU law are unaffected.