Help Center
Most questions are answered below. If not, support replies 24/7 by chat and email, with the Dublin team online in Irish hours.
Before you buy
Will an eSIM work on my phone?
Most phones released since 2018 support eSIM: iPhone XS or newer, Google Pixel 3 or newer, Samsung Galaxy S20 or newer, and many others. Use our compatibility checker. Your phone must also be carrier-unlocked.
How much data do I need?
Maps, messaging and browsing use roughly 200–300MB a day. Add social media and photo backups and it's closer to 1GB a day. Streaming video is 1–3GB an hour. For a one-week holiday, 3–5GB suits most people; 10GB if you work or stream.
Do I need a Vibqo account?
No. Buy as a guest with your email address. The QR code and installation instructions arrive by email within a minute of payment.
Which currency am I charged in?
Prices are set in euro. You can view them in USD or GBP using the selector at the top of the page; your bank converts at its own rate if you pay in another currency.
Is the price all-inclusive?
Yes. The price you see includes VAT. There are no activation fees, daily charges or top-up minimums.
Installing your eSIM
When should I install the eSIM?
Install at home on Wi-Fi, ideally the day before you travel. Keep it switched off (or leave Data Roaming off for it) until you land. Validity only starts when it first connects abroad.
I deleted the eSIM by mistake. Can I reinstall it?
Each QR code can be installed once. If you delete it before activation, contact support and we'll issue a replacement. If it was already active, the remaining data is lost, so treat the eSIM like a physical SIM.
Can I install on a second phone?
No. An eSIM is tied to the first device it's installed on. Buy a second plan for a second device, or use the hotspot.
The QR code won't scan
Open the email on a different screen (laptop or a second phone) and scan it from there, or use the manual activation code included in the email: Settings → Mobile Data → Add eSIM → Enter details manually.
Using your plan
How do I check my remaining data?
Open the link in your confirmation email, or go to order.vibqo.com and enter your order number. Your phone's own data counter (Settings → Mobile Data) also shows usage per SIM.
Can I top up?
Yes. Top-ups for an active eSIM are available from the order portal and apply instantly, without reinstalling anything.
What happens when my data runs out?
Data stops; you're never charged for overage. Top up to continue, or let the plan expire.
Will it work on a cruise or on a plane?
No. Ships and aircraft use satellite networks that aren't included. Your eSIM reconnects when you're back on land in a covered country.
Can I make calls with it?
Plans are data-only. Use WhatsApp, FaceTime Audio, Signal or similar. In the UAE, VoIP calling is restricted by national regulation on all networks.
Orders, refunds & billing
Where is my QR code?
Check spam/promotions folders for an email from Vibqo. If it's not there within 10 minutes, contact support with the email you used at checkout.
What is the refund policy?
If we cannot get your eSIM working within 7 days of purchase, we refund in full. Unused and uninstalled eSIMs can be refunded within 30 days. Installed eSIMs that have consumed data are not refundable. Full details in our refund policy.
Will I get an invoice?
A VAT invoice is attached to your confirmation email. Need it reissued to a company name? Email support.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal, processed over an encrypted checkout. Vibqo never stores your card details.